Privacy Policy – First MediPets

1. Information We Collect

We may collect personal and order-related information when you interact with our website, including:

• Personal details – such as your name, email address, phone number, and shipping address when you place an order, sign up for our newsletter, or contact us.
• Pet-related information – such as your pet's name, species, breed, and any medical notes you provide when requesting advice or ordering pet medications.
• Order history – including products purchased, prescriptions uploaded, and communication related to your orders.

Additionally, we may automatically collect technical data, such as:

• IP address
• Browser type and version
• Pages visited
• Date and time of visit
• Referring website or search query

2. How We Use Your Information

We use the information collected for purposes including:

• Processing orders for pet medications, supplements, and health products.
• Responding to questions and providing pet care support.
• Sending order confirmations, delivery updates, and relevant offers.
• Improving our website, services, and product selection for pet owners.
• Sharing educational resources on pet health and wellness (if you've subscribed).
• Complying with legal and veterinary prescription requirements.

3. How We Protect Your Information

We take your privacy seriously. Our website uses SSL encryption to protect sensitive data during transmission, and we store personal information on secure servers. While we use industry-standard safeguards, no online system is completely risk-free, so we cannot guarantee absolute security.

4. Cookies

Our site uses cookies to improve your browsing and shopping experience. These small text files help us:

• Remember your preferences (such as saved shopping carts).
• Track website traffic to improve site performance.
• Provide personalized product recommendations for your pets.

You can manage or disable cookies through your browser settings, but this may limit certain site features.

5. Third-Party Links

We may include links to trusted pet care resources or suppliers. These external sites have their own privacy policies, and we are not responsible for their practices. We recommend reviewing their policies before sharing personal information.

6. Sharing Your Information

We do not sell or rent personal information. We may share limited information with:

• Shipping and courier services to deliver your orders.
• Veterinary professionals (with your consent) for prescription verification.
• Service providers who help us manage payments, marketing, and website functions — all of whom must keep your data confidential.
• Authorities, when required by law.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections or updates.
• Request deletion of your account or order history (unless we are legally required to keep it).
• Opt out of marketing emails at any time by clicking "unsubscribe" in our emails.

To exercise your rights, please contact info@firstmedipets.com.

8. Children's Privacy

Our services are intended for pet owners aged 18 and over. We do not knowingly collect information from children under 13. If we learn that we have collected such information, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, products, or legal requirements. Updates will be posted on this page with the "Last Updated" date changed accordingly.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: